Payment Risk Identification Manager

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 30 million people from 180 countries have already purchased more than 100 million digital items. Why? Sellers from all over the world present a rich offering of over 75,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of 400 exceptional experts representing 12 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2023 over 180 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI), augmented reality (AR), and specialized cybersecurity solutions.

We regularly check job satisfaction. According to the latest survey, as many as 88% of us are satisfied with work-life balance, 93% appreciate teamwork, and 83% value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

We invite you to join the quickly developing Payments & Fraud Prevention team at G2A.COM. We’re looking for someone positive and open, with a strong business and project focus on risk monitoring, fraud prevention, and chargeback-related processes, as well as regulations relevant to all these topics. We can offer you the ability to build and shape the strategies and processes related to fraud prevention and monitoring the risk of processed transactions. We’re looking for somebody deeply familiar with the topic of fraud and capable of making snap decisions under pressure, who’s also self-motivated and not afraid of inter-department communication or executing planned operations. It would be perfect if you’re also familiar with the digital entertainment industry.

You’re perfect match for the role if you:

• Have at least 5 years of risk management experience
• Are familiar with the key concepts and techniques related to risk management, including risk modeling, scenario analysis, as well as risk evaluation and management
• Have excellent analytical and pattern recognition skills
• Can conduct complex statistical analyses to spot anomalies
• Know various techniques of predictive analytics and data modeling
• Can efficiently convert analysis results to business recommendations and fraud prevention solutions
• Can make snap decisions under pressure and enjoy working in a dynamic environment
• Have excellent communication and leadership skills, including the ability to motivate your team towards achieving set objectives
• Are fluent in written and spoken English at least at the B2 level
• Are excellent at managing your time and projects
• Are open to creating and enforcing risk-related procedures

Your responsibilities:

• Managing and co-operating with the team responsible for transaction processing and safety; motivating the team and taking care of its development
• Preparing and analyzing efficiency metrics for forecasts and creating strategies, as well as further optimization of the platform and the internal anti-fraud solution
• Monitoring available online sources in order to discover data which might affect the security of our platform and the processed transactions
• Following the regulations of card networks and PSPs in the fraud, chargeback, and payment processing areas
• Co-operating with technology teams and overseeing the entrusted implementations
• Recommending methods necessary for reducing risk, as well implementing them
• Preparing regular risk reports for our stakeholders

Why joining us worth it?

• You can choose hybrid or even fully remote work
• You will have the opportunity to develop and shape strategies and processes related to fraud prevention and risk monitoring of processed transactions
• You will receive the tools necessary for your work, such as a laptop or a phone
• We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
• We care about the work-life balance and wellbeing of our team
• We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
• We support skill and knowledge development via internal and external trainings
• We work according to the values of DEI: Diversity, Equity & Inclusion
• We support grassroots initiatives and charities
• We offer valuable benefits, such as the welcome pack, Motivizer vouchers (200 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services