Payment Manager

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 135 million digital items. Why? Sellers from all over the world present a rich offering of over 95,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2024 over 94 development and wellbeing events and in 2025, we have already held 46. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).

Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting-edge cybersecurity solutions.

As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress—leading digital transformation while simultaneously developing people to thrive in an ever-changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.

We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

We place particular emphasis on maintaining a healthy work–life balance, as well as on the value of Deliver Value – providing value to the user, the company, oneself, and the people we work or collaborate with

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join G2A.COM as a Payment Manager and help shape the future of our financial processes. In this role, you’ll combine strategic vision with operational excellence. You will be responsible for optimizing payment systems, managing risk, and driving innovation—all while building a strong and effective team. If you enjoy making decisions in a dynamic environment, are looking for challenges, and want to have a real impact on the organization’s growth, this role is for you.

Beyond great development opportunities, we offer full work flexibility—you can choose a hybrid model or fully remote work, and we will make sure your onboarding is smooth and efficient. Among the benefits we’ve prepared for you, you’ll find a welcome package, Motivizer vouchers, private medical care, and a MultiSport card.

You’re a perfect match for the role, if:

• You have at least 5 years of experience in online payments within the e-commerce industry
• You have experience managing a payment-focused team
• You know how to inspire, support, and develop talent within your team
• You can set strategic directions and make data-driven decisions
• You can quickly identify barriers and implement effective solutions
• You have hands-on experience with payment processing, including card transactions, PayPal, and other payment methods
• You have experience managing chargebacks, settlements, and refund processes
• You can assess risks and monitor KPIs in the payments area
• You're familiar with legal regulations and security standards related to payments (PCI DSS, PSD2, etc.)
• You can collaborate effectively with technical and finance teams and can coordinate cross-functional initiatives
• You have strong analytical skills and experience in reporting and optimizing payment processes
• Your English is at a minimum B2 level, allowing you to communicate confidently in both speech and writing

Your responsibilities:

• Defining and executing the strategic and operational direction for the payments area, ensuring full alignment with business goals and organizational needs
• Optimizing operational models, processes, and payment systems to maintain stability, security, and the highest quality of the payment environment, including effective handling of disputes and refunds
• Overseeing budgeting, reporting, and risk monitoring in the payments and disputes area, with a strong focus on precise KPI tracking
• Building and maintaining relationships with key partners and payment service providers, monitoring market trends, and recommending innovative solutions to improve payment and dispute processes
• Identifying, analyzing, and effectively resolving complex technical, regulatory, and operational challenges, including issues related to dispute management
• Ensuring full compliance with applicable legal regulations, security standards, and internal organizational procedures
• Demonstrating a proactive approach, flexibility, and the ability to make sound decisions in a dynamic business environment
• Managing the team responsible for payments and disputes, including motivating team members, developing their competencies, and ensuring high levels of efficiency and engagement

Why joining us worth it?

• You can choose hybrid or even fully remote work
• You'll receive the tools necessary for your work, such as a laptop or/ and a phone
• We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
• We care about the work-life balance and wellbeing of our team
• We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
• We support skill and knowledge development via internal and external trainings
• We work according to the values of DEI: Diversity, Equity & Inclusion
• We support grassroots initiatives and charities
• We offer valuable benefits, such as the welcome pack, Motivizer vouchers (220 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services