Junior Payments Specialist

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 30 million people from 180 countries have already purchased more than 100 million digital items. Why? Sellers from all over the world present a rich offering of over 75,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of 400 exceptional experts representing 12 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2023 over 180 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI), augmented reality (AR), and specialized cybersecurity solutions.

We regularly check job satisfaction. According to the latest survey, as many as 88% of us are satisfied with work-life balance, 93% appreciate teamwork, and 83% value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join the G2A.COM team as a Junior Payments Specialist and help shape the way modern payment systems work. In this role, you’ll be handling payment disputes, such as chargebacks, and analyzing data to create reports that help us better understand trends and risks related to payments. Your work will support process improvements and fraud prevention, putting you close to key business decisions.

Your analyses will form the basis for actions that boost our efficiency and security. You’ll work closely with the team to ensure our payment system is always aligned with current business needs.

We also offer full flexibility – you can choose to work remotely, in a hybrid model, or from the office. You'll grow alongside our expanding services and through a variety of internal and external training opportunities. We’ll make sure your onboarding is smooth and effective.
Among the benefits we offer are a welcome package, Motivizer vouchers, private medical care, and a MultiSport card.

You're a perfect match for the role, if:

• You have strong analytical skills and are comfortable working with large data sets
• You're familiar with payment processes and chargeback-related claims
• You learn quickly and can easily adapt to new systems and payment technologies
• You enjoy working with others – you communicate clearly and value teamwork
• You pay attention to detail and are good at setting priorities
• You have a good command of Excel
• You approach tasks with analytical thinking and a problem-solving mindset
• You're open to growth and acquiring new skills
• Your English proficiency is at least B2, allowing you to communicate confidently both in speech and writing
• You're open to working either full-time or part-time

Your responsibilities:

• Ensuring fast and effective resolution of chargeback claims
• Monitoring and evaluating the chargeback win rate, and identifying potential areas for process improvement
• Conducting data analysis, preparing summaries and reports for the team to support understanding of trends and risks related to payments
• Managing payment system configuration, implementing changes and new settings in line with current business needs
• Collaborating with the fraud team, providing necessary analyses and information to support the identification and response to fraud attempts
• Regularly monitoring competitors’ activities in the area of payment solutions and fraud prevention methods to help the company adapt its strategies to a dynamic market

Why is joining us worth it?

• You can work in a hybrid model, from the office, or remotely
• You receive all the necessary work resources, such as a laptop and/or a phone
• We can provide and deliver ergonomic and electronic equipment for your home office, such as footrests, stability balls, chair with back support, monitor, mousepad, laptop docking station, mouse, keyboard, headphones
• We provide an opportunity for realizing new ideas and appreciate them a lot
• We encourage the development of skills and competences with internal and external trainings
• We value DEI – Diversity, Equity & Inclusion
• We support grassroots initiatives and take part in charity events
• We offer valuable benefits, such as:
• the welcome pack,
• vouchers for the Motivizer platform (each month the employees receive a pool of 220 points they can spend on many products and services available in the system),
• private healthcare
• the MultiSport card,
• an opportunity to take part in internal and external trainings and industry events,
• many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services