Head of Innovation & Optimalization (AI)

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 135 million digital items. Why? Sellers from all over the world present a rich offering of over 95,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2024 over 94 development and wellbeing events and in 2025, we have already held 46. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).

Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting-edge cybersecurity solutions.

As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress—leading digital transformation while simultaneously developing people to thrive in an ever-changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.

We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

We place particular emphasis on maintaining a healthy work–life balance, as well as on the value of Deliver Value – providing value to the user, the company, oneself, and the people we work or collaborate with

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join G2A.COM as Head of Innovation & Optimization (AI) and shape the future of business with artificial intelligence.

We’re looking for a leader who can combine strategic thinking with a passion for technological innovation. In this role, you’ll be responsible for driving optimization and efficiency across key processes, as well as enhancing user experiences through AI solutions.

At G, you’ll have the opportunity to make a real impact on the company’s future and create innovations that transform the way business operates. You’ll join an environment that embraces new technologies, where your ideas truly matter. You will build your own team and set the direction for AI development across the organization.

In addition to excellent growth opportunities, we offer full flexibility – you can choose between hybrid or fully remote work. We’ll also make sure your onboarding is smooth and effective. Among the benefits prepared for you are a welcome package, Motivizer vouchers, private medical care, and a MultiSport card.

You’re a perfect match for the role, if:

• You have experience in the e-commerce industry, enabling you to effectively raise standards and scale the business
• You have at least 8 years of professional experience, including a minimum of 2 years in a managerial role in AI/digital transformation
• You can combine business and technology perspectives and have demonstrated the effectiveness of your implementations
• You can showcase projects that have had a real impact on process optimization and efficiency improvement within an organization
• You're future-oriented, spotting opportunities to improve processes through modern technologies, and have a proven track record in this area
• You combine strategic vision with the ability to turn ideas into actionable implementations
• You have practical knowledge of AI and Machine Learning tools
• You have experience managing teams and can engage others in collaborative innovation efforts
• Your English proficiency is at least B2, enabling smooth communication in both written and spoken form
• You're able to inspire, support, and develop talent within your team
• You can set strategic directions and make data-driven decisions
• You can quickly identify barriers and implement effective solutions

Your responsibilities:

• Optimizing and increasing the efficiency of key processes using AI tools
• Defining and implementing an AI strategy aligned with the company’s business goals
• Designing and overseeing the development of AI solutions aimed at improving performance, reducing costs, and enhancing process quality
• Collaborating with leaders across departments (operations, sales, marketing, IT, customer service) to understand business needs and priorities
• Managing a team that will support you in driving optimization initiatives
• Monitoring market trends and emerging AI technologies, and recommending their application within the company
• Establishing KPIs for AI initiatives and reporting on business outcomes
• Implementing policies for the ethical use of AI and responsible data management

Why joining us worth it?

• You can choose hybrid or even fully remote work
• You'll receive the tools necessary for your work, such as a laptop or/ and a phone
• We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
• We care about the work-life balance and wellbeing of our team
• We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
• We support skill and knowledge development via internal and external trainings
• We work according to the values of DEI: Diversity, Equity & Inclusion
• We support grassroots initiatives and charities
• We offer valuable benefits, such as the welcome pack, Motivizer vouchers (220 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services