Fraud Manager

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 145 million digital items. Why? Sellers from all over the world present a rich offering of over 125,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have office in Warsaw. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2025, we delivered approximately 86 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).

Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting-edge cybersecurity solutions.

As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress—leading digital transformation while simultaneously developing people to thrive in an ever-changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.

We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

We place particular emphasis on maintaining a healthy work–life balance, as well as on the value of Deliver Value – providing value to the user, the company, oneself, and the people we work or collaborate with.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join G2A.COM as a Fraud Manager, responsible for developing the risk management and fraud prevention strategy. We are looking for someone who understands that effective fraud management is not only about detecting and blocking threats, but above all about finding the right balance between security, customer experience, and business objectives.

This role is for someone who wants to have a real impact on the operations of a global marketplace and co-create the direction of fraud prevention within the organization. On a daily basis, you will collaborate with teams across various business areas, take part in strategic decisions related to risk and payments, and develop solutions that shape the experience of millions of users worldwide.

In addition to great development opportunities, we offer you full flexibility – choose between a hybrid or fully remote work model, and we’ll make sure your onboarding is smooth and efficient.
Among the benefits we offer are a welcome package, Motivizer vouchers, private medical care, and a MultiSport card.

You're a perfect match for the role, if:

• You have experience in areas related to risk management, fraud prevention, operations, payments, or similar fields
• You have gained experience in high-risk industries such as e-commerce, fintech, banking, insurance, marketplaces, travel, or airlines
• You have hands-on experience implementing new providers and understand the challenges associated with technological and operational integrations
• You understand that effective risk management is about finding the right balance between security, business growth, and customer experience
• You have experience in people management and are able to effectively collaborate with diverse teams
• You're comfortable building relationships with stakeholders at different levels of the organization and can combine business and operational perspectives
• You have strong project management skills and are able to successfully deliver initiatives end-to-end
• You understand how organizations function and how different business functions interact with each other
• You communicate fluently in both Polish and English, which you use in daily collaboration with international vendors and partners
• You're able to quickly adapt to new environments, processes, and business specifics

Your responsibilities:

• Developing and enhancing fraud prevention and risk management strategies in a way that supports both organizational security and business objectives
• Implementing new vendors and technology partners, coordinating integrations, and identifying and resolving challenges related to their deployment
• Collaborating with business, operations, technology, and product teams to develop effective solutions that mitigate risk
• Building a balance between protecting the company against fraud, driving business growth, and ensuring a positive customer experience
• Managing a team and supporting employee development by fostering effective collaboration and a culture of accountability
• Leading projects related to risk management, transaction security, and process optimization
• Collaborating with external vendors, including international partners

Why is joining us worth it?

• You can work in a hybrid model, from the office, or remotely
• You receive all the necessary work resources, such as a laptop and/or a phone
• We can provide and deliver ergonomic and electronic equipment for your home office, such as footrests, stability balls, chair with back support, monitor, mousepad, laptop docking station, mouse, keyboard, headphones
• We provide an opportunity for realizing new ideas and appreciate them a lot
• We encourage the development of skills and competences with internal and external trainings
• We value DEI – Diversity, Equity & Inclusion
• We support grassroots initiatives and take part in charity events
• We offer valuable benefits, such as:
• the welcome pack,
• vouchers for the Motivizer platform (each month the employees receive a pool of 250 points they can spend on many products and services available in the system),
• private healthcare
• the MultiSport card,
• an opportunity to take part in internal and external trainings and industry events,
• many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services