Customer Support Specialist

We are looking for a new team member to our Buyers Support Department. What makes us special is that we are a group of friends – not only on a work level. Therefore, we are looking for a new colleague with whom we can share our work knowledge and personal passions. We also offer lots of personal development opportunities.

Marketplace Oriented Team is a part of Buyers Support. Our team was created in 2018 and since then the core of the team is basically the same as when we started. Time flies, but it only proves that we like to work with each other.

The new team member will be responsible for helping our customers via tickets providing the highest quality of service.

Requirements:

• Excellent communication skills
• English language at minimum level B2
• The ability to approach the client in a creative and innovative way and possess problem-solving attitude
• At least 2 years of experience in Customer Service/Sales Support/Telemarketing will be preferable
• Quick reaction to new problems
• Reliability and paying attention to details
• Open to shift work
• Ability to effectively operate in a team
• High interpersonal skills and very good manners

Responsibilities:

• Ensure customer satisfaction and provide professional customer support
• Acknowledging and resolving customer requests
• Being responsible for effective contact with clients and proposing solutions to problems related to work
• Taking care of the good image of the company among customers and providing them with the necessary assistance related to our website and products
• Being responsible for responding to customer emails and tickets
• Coordinating with colleagues from other departments as necessary

What we offer:

• No corporate bullshit - we communicate openly and aim for goals together
• Private medical care at Luxmed
• Vouchers for Multisport and many other benefits as part of the Worksmile (each month you are going to get 150 points/PLN)
• Access to diverse internal and external training
• Great employee experience from day one thanks to an onboarding process taken care of by our specialists from key business units of G2A
• Welcome pack - we love to welcome new people aboard by giving them nice gifts: hoodie, t-shirt, backpack, socks, mug, notebook.