Customer Support Internship

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 30 million people from 180 countries have already purchased more than 100 million digital items. Why? Sellers from all over the world present a rich offering of over 75,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of 400 exceptional experts representing 12 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2023 over 180 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI), augmented reality (AR), and specialized cybersecurity solutions.

We regularly check job satisfaction. According to the latest survey, as many as 88% of us are satisfied with work-life balance, 93% appreciate teamwork, and 83% value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join our Commercial team as a Customer Support Intern and develop your skills in customer service and e-commerce.

You’ll work alongside experienced specialists, helping resolve user issues, ensuring their satisfaction, and building a positive image of the company.

This internship is a great learning opportunity – from effective customer communication and cross-department collaboration to managing inquiries and analyzing user needs. By supporting our team, you'll gain valuable experience that will benefit your future career.

There is also a possibility to extend the collaboration after the internship, giving you a chance for long-term growth within our company. If you’re looking to gain hands-on experience in a dynamic environment and make a real impact on the company’s success – we’re looking for you!

You’re a perfect match for the role, if:

• You are a student or a graduate of a field related to management, marketing, customer service, or a similar area
• You have strong communication skills, both written and verbal – you can speak with customers clearly and professionally
• You’re good at problem-solving and finding effective solutions in various situations
• Your English is at least at a B2 level, both spoken and written
• You’re eager to learn and develop your skills in customer service and inquiry management
• You pay attention to detail and are committed to delivering high-quality customer support
• You’re open-minded, proactive, and able to collaborate effectively with other departments in the company

Your responsibilities:

• Providing excellent service and ensuring the satisfaction of our users
• Quickly analyzing and resolving customer inquiries by offering effective solutions
• Maintaining professional communication with customers and providing innovative responses to their questions and issues
• Building a positive image of the company by assisting customers with matters related to our website and offered services
• Responding to emails and tickets in a timely and efficient manner
• Collaborating with other departments to ensure the highest quality of customer service
• Answering phone calls and providing support regarding our digital goods and services

Why joining us worth it:

• We offer a paid three-month internship from July to September 2025
• You will receive the tools necessary for your work, such as a laptop or a phone
• We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
• We care about the work-life balance and wellbeing of our team
• We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
• We support skill and knowledge development via internal and external trainings
• We work according to the values of DEI: Diversity, Equity & Inclusion
• We support grassroots initiatives and charities