Customer Support Internship

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 145 million digital items. Why? Sellers from all over the world present a rich offering of over 125,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have office in Warsaw. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2025, we delivered approximately 86 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).

Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting-edge cybersecurity solutions.

As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress—leading digital transformation while simultaneously developing people to thrive in an ever-changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.

We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

We place particular emphasis on maintaining a healthy work–life balance, as well as on the value of Deliver Value – providing value to the user, the company, oneself, and the people we work or collaborate with.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join G2A.COM as a Customer Support Internship and develop your skills in customer service and e-commerce.

You will work alongside experienced specialists, helping to resolve issues faced by users, ensuring their satisfaction, and contributing to a positive company image.

This internship is a great learning opportunity – from effective customer communication and collaboration with other departments, to developing skills in managing inquiries and analyzing user needs. By supporting our team, you will gain valuable experience that will help you in your future career.

After completing the internship, there is a possibility of extending the cooperation, giving you a chance for long-term growth within our company. If you want to gain hands-on experience in a dynamic environment and have a real impact on business success, we are looking for you.

You're a perfect match for the role, if:

• You're a student or graduate of Management, Marketing, Customer Service, or related fields
• You have strong communication skills, both written and verbal, and can interact with customers in a clear and professional manner
• You're good at problem-solving and can find effective solutions in different situations
• Your English level is at least B2, both spoken and written
• You're willing to learn and develop your skills in customer support and inquiry management
• You pay attention to detail and care about delivering high-quality customer service
• You're open-minded, proactive, and able to collaborate effectively with other teams within the company

Your responsibilities:

• Providing excellent service and ensuring the satisfaction of our users
• Quickly analyzing and resolving customer inquiries, offering effective solutions
• Maintaining professional communication with customers, proposing innovative responses to their questions and issues
• Building a positive company image by assisting customers with matters related to our website and services
• Responding to emails and tickets on an ongoing basis, ensuring fast and efficient replies
• Collaborating with other departments to ensure the highest quality of customer support
• Handling phone calls and providing assistance regarding our digital goods and services

Why is joining us worth it?

• We offer a paid, three-month internship from July to September 2026
• You will receive everything you need to work effectively, including a company laptop and/or phone
• We can also provide selected ergonomic and electronic equipment of your choice, such as footrests, exercise balls for desk seating, ergonomic chairs and back supports, monitors, mouse pads, docking stations, mice, keyboards, and headphones
• We care about work-life fit and the well-being of our team
• We give you the opportunity to bring your own ideas to life and we truly value them
• We support skills development and enable participation in numerous internal and external training sessions as part of the G2A for Learning & Development & Well-being program. We operate based on DEI values – Diversity, Equity & Inclusion
• We also support grassroots initiatives and actively engage together in charitable activities