Customer Success Specialist

G2A.COM is the world's largest and most trusted marketplace for digital entertainment, where more than 30 million people from 180 countries have purchased over 100 million items. Users can choose from more than 75,000 digital offerings incl. games, DLCs, in-game items, as well as non-gaming items such as gift cards, subscriptions, software, e-learning - sold by sellers from all over the world. G2A.COM leads in online security, awarded with the prestigious American CNP award alongside companies such as Microsoft, Barclay's Bank and First Data. 

Join our team as a Customer Success Specialist and participate in shaping a truly special experience for our customers. We’re looking for people who derive satisfaction from providing top-quality customer support, enjoy interesting challenges, and keep their professionalism even in the most dynamic situations. If you are communicative, empathetic, and interested in looking for the best solutions, then this job is for you.

We can offer a great work atmosphere, attractive development opportunities, and constant support in confronting daily challenges. Join our well-coordinated team and let’s work together to provide the best support to our customers.

You're a perfect match for the role, if you:

• Have at least two years of experience in customer support, sales support, or telemarketing
• Have perfect communication skills
• Are fluent in spoken and written English at least at the B2 level
• Can approach the customer in a creative and innovative manner and you’re solution-oriented
• Can quickly and effectively react to new challenges
• Are open for a Monday-to-Sunday shift work
• Are oriented towards efficient teamwork

Your responsibilities:

• Taking care of customer satisfaction and providing professional support
• Solving tickets submitted by the customers and providing them with necessary support regarding our services and products
• Taking responsibility for effective communication with clients and recommending the best solutions to their problems
• Taking care of the company’s good image among its customers.
• Responding to the customers’ e-mails and tickets
• Coordinating actions with people from other departments as necessary

Why joining us worth it:

• You can choose hybrid or even fully remote work
• You will receive the tools necessary for your work, such as a laptop or a phone
• We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
• We care about the work-life balance and wellbeing of our team
• We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
• We support skill and knowledge development via internal and external trainings
• We work according to the values of DEI: Diversity, Equity & Inclusion
• We support grassroots initiatives and charities
• We offer valuable benefits, such as the welcome pack, Worksmile vouchers (200 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many more.