AI Program Coordinator / PMO (AI)

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 145 million digital items. Why? Sellers from all over the world present a rich offering of over 125,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have office in Warsaw. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2025, we delivered approximately 86 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).

Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting-edge cybersecurity solutions.

As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress—leading digital transformation while simultaneously developing people to thrive in an ever-changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.

We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

We place particular emphasis on maintaining a healthy work–life balance, as well as on the value of Deliver Value – providing value to the user, the company, oneself, and the people we work or collaborate with.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

We are looking for an AI Program Coordinator / PMO (AI) to join G2A and help us unlock the potential of AI across our business initiatives.

This role sits at the intersection of AI, business, and operational execution, so we are looking for someone who can turn an AI idea into a well-structured and effectively managed initiative. You will work directly with the Chief Data & AI Officer, supporting them in managing the entire portfolio of AI initiatives - from gathering and structuring ideas within business teams, through piloting and evaluating results, to recommending implementation.

At the same time, as part of your day-to-day work, you will build a single source of truth for AI knowledge across the company, ensuring that information, best practices, and learnings from projects remain up to date, easily accessible, and genuinely useful to people using AI in their everyday work.

We are looking for someone who can navigate effectively at the intersection of business, people, and the opportunities AI creates. If you have experience coordinating projects or working in business analysis, are highly organized, know how to ask the right questions and turn ideas into concrete actions, and are genuinely interested in how AI is changing the way we work  this role could be a great fit for you.

You're a perfect match for the role, if:

• You have 2-4 years of experience in project coordination, PMO, business analysis, or a similar role within an IT, technology, or e-commerce environment
• You are comfortable managing multiple topics in parallel from schedules and status updates, through risk and decision logs, to preparing concise reports for senior management
• You can efficiently gather requirements, analyze and structure information, and turn it into clear notes, summaries, and recommendations
• You can communicate key insights concisely and clearly, in a way that supports effective decision-making
• You use AI tools such as Microsoft Copilot, ChatGPT, Claude, or Gemini in your day-to-day work and are curious about how they can be applied across different teams
• You have a basic understanding of working with AI agents and keep up with the key trends in this area
• You are comfortable working with Excel and/or Power BI - you can prepare reports, analyze data, manage a budget, or build a simple dashboard
• You are familiar with Jira, Confluence, or similar tools
• You have excellent Polish and English communication skills (B2+/C1)
• You are self-driven, independent, and focused on seeing things through to completion
• You thrive in situations that require bringing structure to new or unstructured areas - you can identify needs, propose an approach, and give a topic the right structure
• You have experience implementing AI tools or automation solutions within an organization, such as Copilot, Power Automate, n8n, Make, chatbots, or process automation

These would be a plus:

• Experience with internal communications, communities of practice, or training programs
• A project management certification (PRINCE2, PMP, AgilePM, PSM) - a plus, not a requirement
• Experience in e-commerce, marketplaces, gaming, or the technology industry

Your responsibilities:

Coordination of AI Pilots and Projects

• Gathering and structuring requirements from business teams for AI solution pilots
• Managing pilot schedules, providing status updates, tracking dependencies and deadlines, and organizing meetings and project wrap-ups
• Collecting pilot results (metrics, user feedback, costs) and preparing materials with a recommendation: implement, improve, or close
• Supporting transformation projects across organizational and marketplace platform areas where AI is one of the components — coordinating tasks, facilitating communication between teams, and reporting on progress

Internal AI Knowledge Hub and Communication

• Managing the internal AI Hub: collecting use cases from teams, documenting implemented solutions, sharing best practices, guidelines, and FAQs
• Maintaining an up-to-date list of AI tools approved for use within the company, as well as information on licensing budgets and the process for allocating licenses, in cooperation with Technology and Security teams
• Managing AI-related communication on Microsoft Teams, including the recurring “Weekly AI” format: setting the agenda, inviting guests, preparing summaries, and sharing materials
• Gathering teams’ needs regarding the development of the AI platform and available models, and communicating them in a structured way to the Data & AI team

Operational Support for AI Governance

• Administering domains and access rights on the internal AI platform in line with established policies and guidelines
• Reporting on the utilization of budgets for AI tools and licenses (monthly reports, forecasts, and variance analysis)
• Preparing materials and documentation for the approval processes of new AI solutions (technology and security assessments), and participating in these processes as the business-side owner/coordinator

Why is joining us worth it?

• You will have a real impact on how one of the world’s largest marketplaces adopts and scales AI from day one, you’ll work at the intersection of business and technology
• We’ll give you access to modern AI tools and a dedicated budget to develop your skills and expertise in this area
• You can work in a hybrid model, from the office, or remotely
• You receive all the necessary work resources, such as a laptop and/or a phone
• We can provide and deliver ergonomic and electronic equipment for your home office, such as footrests, stability balls, chair with back support, monitor, mousepad, laptop docking station, mouse, keyboard, headphones
• We provide an opportunity for realizing new ideas and appreciate them a lot
• We encourage the development of skills and competences with internal and external trainings
• We value DEI – Diversity, Equity & Inclusion
• We support grassroots initiatives and take part in charity events
• We offer valuable benefits, such as:
• the welcome pack,
• vouchers for the Motivizer platform (each month the employees receive a pool of 250 points they can spend on many products and services available in the system),
• private healthcare
• the MultiSport card,
• an opportunity to take part in internal and external trainings and industry events,
• many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services