G2A wins UK Financial Services Award 2016 in London: ‘Innovation in Customer Experience’
The panel of judges heard how G2A had built the company from nothing to over 10 million global customers within 5 years, with scores of over 99% on eBay and 8.9 on Trust pilot for their innovations in customer experience.
The G2A market is a place where buyers and sellers meet and transact. The company has the biggest variety of gaming products in the world with over 35 thousand digital gaming products. Through G2A Pay, a world-first payment process, G2A enables customers to select from over 100 global payment methods.
The story of G2A was almost tragic because as they entered the gaming industry, doors were closed against them: ‘Maybe we were too small and they were too big’ said CEO Bartosz Skwarczek. But whatever the reason, G2A, despite their good intentions and passion, struggled to gain a foothold in the gaming industry. Bartosz added: ‘Because of this trauma of not being able to engage when we so desperately wanted to play a part in developing the gaming industry, G2A has since maintained an ‘open doors’ attitude for collaboration.’
Now, G2A is the fastest growing digital gaming marketplace in the world, with customers in 140 countries throughout the world and employing over 600 gamers from over 30 countries. G2A gives gamers the chance to work in the industry they love because many gamers grew up gaming. Additionally, the company gives gamers the opportunity to do what they love by choosing a gaming career.
G2A is a rapid innovator with 24/7 accessibility to chat within 5 minutes in 8 languages. Entertainment is provided within that time so that gamers can play or watch a game.
Recently G2A strengthened their front-end verification security to further enhance the safety of the marketplace.
Head of Global Public Relations, Jacqueline Purcell, said that the judges were fascinated at the rise of gaming. ‘There are 2 billion gamers in a world population of 7.9 billion. A quarter of the world are now gamers.’ She added: ‘We explained to the judges how G2A serves customers with a desire for a variety of gaming products in one place and at great prices. G2A creates a complete ecosystem that even includes a psychologist to assist with gaming related issues.’
G2A has an open door for discussion and welcomes the opportunity to work with developers and publishers as well as those who believe that the world of gaming has a bright future. G2A Game Developer Support System
