Commenting on G2A.COM as the winner in the Outstanding Customer Service Team category, the chairman of the judges said
Digital gaming marketplace company G2A.com, manages the expectations of its 6.4 million customers worldwide by investing heavily in a high performing, multi-lingual customer service team. The team must be congratulated for providing a 24/7 service in 8 languages. On top of this, they send out a phenomenal 200,000 emails a day and have achieved a response time of 10 minutes for emails and five minutes for ‘live’ chat, which is quite amazing. By supporting its customer service staff with a healthy lifestyle programme and continuous training, G2A.com has created a winning team with a reputation for excellence.”
G2A.COM is a multi-award winning transformational company that is the world’s fastest growing digital gaming marketplace, offering 30+ thousand digital gaming products on one website. G2A employs 580+ professionals from 30 different countries, speaking 24 languages. G2A serves 10 million customers and welcomes 250 thousand new customers monthly. G2A developed 100 global payment method options with G2A Pay and offers a 100% guarantee with G2A Shield. G2A.COM offers 24/7 support with native speakers and a multi-cultural customer experience available 24/7. https://uk.trustpilot.com/review/g2a.com, http://stores.ebay.de/g2astore. Because of this innovation and focus on customers, G2A won a Global Excellence Award for Outstanding Fast Growing Business in 2016.
The Global Business Excellence Awards pride themselves on having a large panel of independent expert judges who select winners according to strict criteria for each category and sector; focussing on financial results, innovation, customer, employee, investor and community benefits.
Upon receiving the Award, G2A.COM CEO, Bartosz Skwarczek said: “It’s a great honour for G2A. We are so pleased that international judges noticed our constant hard work to deliver the best customer service in the world. It’s awesome news. Happy customers created the G2A Marketplace https://www.g2a.co/press
G2A.COM Head of Global Support, Jacek Chmielecki, explained: We are doing everything possible to make our customers happy and to provide them with outstanding experiences. This award motivates us to work even harder to develop ourselves and our services to an even higher level.”
The Global Business Excellence Awards are one of the world’s highest profile awards and winning this accolade speaks volumes about the quality of your work. Due to their high profile, the Awards attract a wide range of entries from across the world, from large international PLCs and public sector organisations to dynamic and innovative SMEs. The winners all have one thing in common – they are truly outstanding at what they do and G2A.com Limited have proved this by winning the Global Business Excellence Award 2016.Back